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Have a question?

Here are some of the answers to our most frequently asked questions

Getting Started with AptDeco

New Seller Guide New Buyer Guide How do I join AptDeco?What cities does AptDeco serve?

Selling on AptDeco

How do I create a listing?What is AptDeco's selling fee?How do I confirm a purchase request?My item sold! Now what?

Pickup & delivery

How much does delivery cost?Do you provide insurance?Can I shorten my delivery window?Who’s responsible for disassembly?

My listings

How do I edit my listing?How can I sell faster?How can I cover delivery?How should I price my listing?

Returns & refunds

What is AptDeco’s return policy?What happens if my item is different from the listing?What happens if my item doesn’t fit into my building?

How to’s

How do I contact a seller?How do I return an item?

Troubleshooting

I can’t sign in to my account How do I update my email address?How do I delete my account?Where can I report a problem?

Still need help?

Read our full list of FAQs or get in touch. We’re happy to help 7 days a week

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